Order Processing Policy:

• All orders received before 12nn between Mondays to Saturdays will be processed on the same day. Orders received after the 12nn cut-off time will be processed the next working day.
  
• Orders received on Sundays or non-working holidays will be processed on the next working day.
  
• For products ordered way in advance (orders received 2 weeks or more prior expected date), we buy or prepare the necessary materials immediately upon your purchase and only process your order (bake, decorate, and package the product) a day prior delivery to ensure product freshness.
• For an item’s processing lead time, refer to its description. A product’s processing lead time is the no. of days we require to purchase the materials, bake, decorate, package and dispatch your order prior your preferred delivery date. We will send an email to notify you when an order has been or will be dispatched. Please note that we cannot guarantee the time of delivery for orders shipped by our authorized couriers. For orders delivered by our own delivery team, we will deliver it on or before preferred time.
• For bulk orders, we require a minimum of 3 weeks. Please call us at (632)480.9457 for more information or email us at sales@carlaandelaines.com.